Nog niet eens zo lang geleden was de professionele dienstverlening een solide, voorspelbaar domein waar heren werkten (en slechts zelden dames) die het spel volgens herenakkoorden speelden. De wereld is echter veranderd. Degenen die naar de ‘goeie ouwe tijd’ verlangen, ondervinden dat de aard van hun vak onomkeerbaar is veranderd.
De zeven trends in de professionele dienstverlening zijn client sophistication, governance, connectiviteit, transparantie, modularisering, mondialisering en commoditization.
Ross Dawson - Developing knowledge-based client relationships, second edition: leadership in professional services (Butterworth-Heinemann, 2005)
Not so long ago now, professional services were a solid, predictable domain, performed by gentlemen (and only rarely ladies) who played by gentlemen’s rules. The world has changed, and pine as they might, those who yearn for the “good old days” are finding that the nature of their chosen occupation has irreversibly shifted.
The seven magatrends are client sophistication, governance, connectivity, transparency, modularization, globalization, and commoditization.
