Jane Linder & Joseph Sawyer (Accenture Institute for High Performance Business)Voor veel executives is de grootste uitdaging bij business process outsourcing (BPO) niet operationeel maar managerial van aard. Zij worstelen ermee om via hun outsourcingleverancier controle te blijven houden over de uitbestede processen, opdat zij de resultaten krijgen die zij willen hebben. In dit onderzoek, gebaseerd op dertig diepte-interviews met senior executives die verantwoordelijk zijn voor BPO-relaties, worden drie aanbevelingen gedaan.
For many executives, the greatest challenge of business process outsourcing (BPO) is not operational but managerial. They struggle to maintain control through their outsourcing provider in order to get the outcomes they want. In this research, based on thirty in-depth interviews with senior executives who steer BPO relationships for their organizations, three recommendations are made.
